Refund policy
RETURN & REFUND POLICY
Last updated: November 11, 2026
www.idakimi.com — operated by IDAKIM LTD
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1. OVERVIEW
This policy applies to all purchases made at www.idakimi.com. We want
you to be satisfied with every order. If something isn't right, we're
here to help.
2. RETURN WINDOW
You may request a return within 15 days of the delivery date shown in
your tracking information. We recommend initiating requests within
10 days to allow adequate processing time.
3. ELIGIBILITY
3.1 Defective, Damaged, or Wrong Item
If your item arrives defective, damaged during shipping, or is not
what you ordered, we will either:
(a) send a free replacement, or
(b) issue a full refund — including any shipping you paid.
You will not be asked to pay return shipping for our error.
3.2 Change of Mind
If you simply changed your mind, returns are accepted provided the
item is:
• unused and in its original, unopened packaging
• not a non-returnable item (see Section 5)
Return shipping costs are the customer's responsibility.
For items priced under $20.00, we may issue a refund without
requiring the product to be shipped back.
4. HOW TO REQUEST A RETURN
Step 1 — Email info@idakimi.com with:
• your order number
• reason for the return
• for defective items: clear photo(s) of the defect, a photo of
the shipping label showing the tracking number, and a short
video (under 30 seconds) demonstrating the issue
Step 2 — We will respond within 24 hours (business days) with a
Return Merchandise Authorization (RMA) number and shipping
instructions.
Step 3 — Ship the item only after receiving your RMA. Unauthorized
returns may be refused.
5. NON-RETURNABLE ITEMS
• Personalized or custom-made products
• Items damaged through customer misuse, neglect, or modification
• Items returned after the 15-day window
• Hygiene-sensitive items that have been opened (where marked on
the product page)
6. REFUNDS
• Refunds are issued to your original payment method.
• Processing time: 5–10 business days after the return is approved
(or immediately for refund-without-return cases).
• Your bank or card issuer may take an additional 2–5 business days
to post the credit.
• Original outbound shipping charges are refunded only when the
return is due to our error or a defective product.
7. LATE OR MISSING REFUNDS
If you have not received your refund within 15 business days of
approval:
1. Check your bank or card statement again.
2. Contact your bank — there is often a processing delay.
3. If you still have not received it, email info@idakimi.com and
we will investigate.
8. EXCHANGES
We do not offer direct exchanges. Please return the original item
and place a new order for the replacement.
9. LOST OR DELAYED SHIPMENTS
• Standard delivery: 7–20 business days to the contiguous
United States.
• If your order has not arrived within 25 business days of the
ship date, contact us. We will investigate with the carrier and
either reship or issue a full refund.
10. PARTIAL RETURNS
Each item in a multi-item order is handled individually. You do not
need to return the entire order to receive a refund on a single item.
11. RESTOCKING FEE
We do not charge restocking fees.
12. CONTACT
IDAKIM LTD
Email: info@idakimi.com
Registered office: 71-75 Shelton Street, London, WC2H 9JQ, UK
Company No. 16678130 (England & Wales)
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